Support cost calculator

What a support ticket costs you, and the share of tickets an AI agent would have to actually resolve before it paid for itself.

Calculators like this often start from a resolution rate the vendor chose and show you the saving. This one works it the other way round: it tells you the rate you would need, so you can judge whether any agent — ours included — can reach it.

Tickets a month

Conversations, emails and chats your team handles.

Minutes to handle a ticket

Including reading, looking things up and follow-ups.

Cost of an hour of support, in $

Fully loaded: wages, employer tax, tools and management.

Agent replies in a conversation

Each reply is one billed message.

Share you expect it to resolve, in % (optional)

Leave blank to see only what it would need.

Work it out

Or fill in example figures. They are made up to show the page working, and are not benchmarks.