Support

What to check first, and how to reach a person.

The five things that explain most problems

1. The widget is refused everywhere. A new account has no allowed origins until you add one. Check Install.
2. The agent says it does not know. That is the design when no document supports an answer. Add the document, and the publish gate will confirm it did not break anything else.
3. A figure shows a count, not a percentage. Below 30 conversations a rate is withheld deliberately.
4. The Index shows a dash. A cohort under 5 accounts is not reported on.
5. No sign-in link arrived. Check spam. The link works once and lasts fifteen minutes.

Reporting a wrong answer

Send the conversation reference. Every answer records the document and revision behind it, so a wrong answer is usually traceable to a document rather than a mystery - and that is faster to fix.

Reaching us

Email hello@supportproof.com.

We do not promise a response time. Inventing one we would not meet is the same error as inventing a number we cannot support. In practice we answer faster than a promise would make us.

Media Yard LLC, New Jersey, United States.