01 · Revenue, not ticket volume
Support decides whether someone buys, renews or walks. Support Proof answers from your own help centre in seconds, hands over what it cannot answer, and reports what every conversation actually did — so the number you take to the revenue meeting is one you can defend line by line.
For the person who owns the number, not just the inbox.
200 messages free, no card. The trial is a hard cap, so it cannot become a surprise charge.
37 points the usual dashboard never shows you
02 · The number you are shown
Most AI support tools count every conversation nobody complained about as resolved. The person who waited, got nothing and closed the tab counts exactly the same as the person who got their answer — and that is the number the vendor defines, measures and is often paid on.
Abandoned is not a rounding error. It is the list of people who arrived with a question about buying, renewing or fixing something and left without an answer. Support Proof counts resolved, abandoned and handed-over separately, never folds abandoned into resolved, and shows how often it answered without a source.
How the figures are countedThe 142 is the list worth reading first: people who arrived with a question and left without an answer. Most tools score them as wins.
03 · Who this is for
It suits a particular kind of team. Saying which one — and which one it is wrong for — is cheaper for both of us than you finding out in week three.
The short version: you own a support number somebody asks you about, the same questions arrive every week, you have help articles or a website that could become them, and a wrong answer would cost you more than a slow one.
Who it is not for04 · Live this week
These are the three steps your account tracks for you, in this order. Signing up is a company name and an email — no card, no password — and the setup list is waiting when you land.
Add your website's address and copy one line of code onto it. No integration project, no engineering quarter, and it never touches a card number.
Hours, prices, where you are, what you do not do. Point it at your website and it reads it and fills in what it can — then waits for you to say yes to each box.
It drafts help articles from your own site and you approve the ones that are right. Every answer it gives afterwards cites one of them, and the revision it came from.
The walkthrough covers what to do in your first hour and your first week, which is where a support agent earns its place or quietly becomes a worse contact form.
05 · Before it costs you anything
Publish a change to an article and the questions that article used to answer are asked again against the new text. If one of them stops having an answer, the publish is blocked and you are told which question broke.
This is the part most tools leave to hope. Someone edits the refund page on a Tuesday, the answer quietly degrades, and nobody finds out until the people asking it start leaving. Here the check runs at the moment of the edit, against the questions you already know your customers ask.
How the gate decidesPublish blocked — one question lost its answer
06 · What it refuses to do
It is an AI support agent. What makes it worth buying is not that part — it is what it refuses to do, and what it tells you afterwards.
And the revision of it. When an article changes, you can see which answers came from the old text.
Can I get a refund after 30 days?
Refunds are available within 60 days of purchase for annual plans. Monthly plans can be cancelled at any time and are not refunded.
Refund policy · revision 12rev 11 retired
A question your knowledge base cannot answer gets a handover, not a confident guess stitched from nearby paragraphs.
Editing an article re-runs the questions it used to answer. If the edit breaks one, the publish is blocked.
When your thresholds kept the agent quiet, it tells you, working against its own numbers on purpose.
Speech to text, a text model, then speech: about $0.012–0.020 a minute against $0.08 for speech-to-speech, by our dated cost notes.
From the moment it promises a person, the customer's messages go to your queue and the agent stops replying.
07 · What you can defend
| The usual pitch | What Support Proof reports |
|---|---|
| “72% resolution rate” | Resolved, abandoned and escalated counted separately. Abandoned is never folded into resolved. |
| “AI-powered insights” | An overlap, labelled as an overlap. It will not claim a silence cost you three customers, because it cannot know that. |
| Dashboards that only go up | A page you can publish showing what it declined and what it answered without a source. |
The trust page is opt-in and revocable, and carries counts, rates and dates, never a customer's words.
08 · What it costs
Start on the trial: 200 messages, no card, and a hard cap rather than a surprise charge. Move up when your own number says you should. Overage is sold in blocks of 1,000, because a rate below a cent a message cannot be charged honestly one at a time.
Every plan reports the same figures. Nothing about what you pay changes what gets counted, which is the one thing this product cannot bend.
Free tool · no sign-up
Enter your ticket volume, handling time and hourly cost. The calculator works out the share of tickets an agent would have to actually resolve before a plan covers its cost — the rate you would need, not a rate we claim. It runs in your browser and asks for nothing.
Work out your break-evenBefore you ask
They report a resolution rate they define, measure and are paid on. Intercom counts a handoff to a human as an outcome. We count resolved, abandoned and escalated separately, never fold abandoned into resolved, and publish the same data scored their way next to ours so you can see the gap.
A public page you choose to publish, built from the same ledger your own dashboard reads. It shows the last 30 days: what the agent answered, what it declined to answer, how often it answered without a source document, how long people waited, and what your own alert thresholds suppressed. Counts, rates and dates only - never a customer's words. It is opt-in and you can withdraw it at any time.
A rate needs a denominator worth dividing by. Below 30 conversations we publish the count and say what it is out of, rather than a percentage that would swing on a single case.
A public comparison built only from accounts whose trust page is live, computed by the same code that renders those pages. Cohorts are role plus volume band, and we refuse to report on a cohort smaller than 5 accounts. It is self-selected - accounts that publish are more likely to be pleased with their numbers - and the page says so.
Every answer cites a document and the revision of it that was live at the time. When the knowledge base cannot answer, it hands over rather than assembling a confident guess from adjacent paragraphs - and how often it answered without a source is one of the numbers on the trust page.
Publishing replays the past conversations whose answers cited that document. If an answer that used to be supported stops being supported, the publish is blocked and you are told which answers broke. Live traffic never sees a candidate revision.
200 messages, one seat, no card. It stops at the cap and tells you. It does not begin charging on day fifteen.
One script tag on your site. It does not live inside your application, and it never holds a card number - checkout is the payment provider's.
Start today
Join the list and we will invite you when there is a place. You get the product as it is today, including the parts it reports going wrong — which is the point.
200 messages, no card, and a hard cap rather than a surprise charge.