You own a number, not just an inbox
Somebody asks you what support costs, or why churn moved. You need figures you can defend line by line, not a blended rate a vendor defined.
How Support Proof works
Three setup steps, an afternoon at most, and nothing to integrate. This page is the detail: what you actually do, what happens afterwards, and who the product is wrong for.
200 messages free, no card, and a hard cap rather than a surprise charge.
Before you spend an afternoon
Who this is for.
It suits a particular kind of team, and saying which one is cheaper for both of us than finding out in week three.
You already have help articles, or a website that could become them
The agent answers by quoting your own documents. If your answers exist anywhere in writing, it has something to work from — and it can draft articles from your website to start you off.
The same questions arrive every week
Opening hours, delivery, refunds, how to change a detail on an account. Repeat questions are the volume an agent actually removes.
A wrong answer would cost you more than a slow one
This product's defaults are cautious: it hands over rather than guesses, and declines rather than invents. If you would rather be fast than right, it will frustrate you.
And who it is not for
- You want it to sound human at any cost. It says when it does not know, and it cites where an answer came from. That reads as careful, not chatty.
- You have nothing written down. With no articles and no business profile it has nothing to quote, so it will hand almost everything to you. Worth fixing first — it can draft from your website — but worth knowing.
- You need it to take payments or change accounts. It never touches a card and cannot act on an account. Those go to a person, by design.
- You want one headline resolution rate. You will get four numbers instead: resolved, abandoned, handed over, declined. That is the point, and it is less flattering.
Two minutes
How to sign up.
There is no card and no password. You give a company name and an email address, we send a one-time link, and you are in. The trial is 200 messages and a hard cap — when it runs out the agent stops and says so. It cannot become a charge you did not choose.
Nothing is billed until you pick a plan yourself, from inside the account. The cheapest is $49 a month for 2,000 messages, with overage in blocks of 1,000.
What the plans include-
01
Give a company name and an email
That is the whole form. No card, no password to choose and later forget.
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02
Open the link we email you
One-time and short-lived. If it does not arrive, check the address — a link is only sent to an address that has an account, and the page says the same thing either way so that nobody can use it to find out who has one.
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03
You land on your account, with the setup list waiting
Three steps, tracked, with the next one always shown down the left.
Your first hour
The three things that make it work.
These are the same three steps the account itself tracks, in the same order. Do them in order: the first one proves the account works before you spend time on the other two.
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01
Put the chat on your site
Add your website's address and copy one line of code onto it. No integration project and no engineering quarter — it is a script tag and a list of the origins allowed to use your key.
In the account: Install the chat · about five minutes. If the chat does not appear, it is almost always the origin list rather than the tag.
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02
Tell it about your business
Hours, prices, where you are, what you do not do. It answers from this. Point it at your website and it will read it and fill in what it can find, then wait for you to say yes to each box — nothing is used until you approve it.
In the account: Business profile · ten minutes, less if it reads your site. The boxes you leave empty are the questions it will hand to you.
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03
Give it answers to quote
It drafts help articles from your own website and you approve the ones that are right. Every answer it later gives cites one of these documents and the revision it came from.
In the account: Help articles · half an hour to start, ongoing after. Approve a few good articles rather than many rough ones. It quotes what you give it.
Your first week
What to do once it is answering.
Setup is the short part. The week after is where a support agent either earns its place or quietly becomes a worse contact form.
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01
Read the abandoned list before anything else
Those are people who asked and left with nothing. Each one is either a missing article or an article that does not say what people think it says. It is the shortest route to a better number.
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02
Look at what it answered without a source
Flagged on purpose, because an answer with no document behind it is the one most likely to be wrong. Either write the article or tighten the profile so the question gets handed over instead.
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03
Check what it handed over, and why
A handover is not a failure — it is the correct outcome for anything touching an account or a payment. But a repeated handover on the same question usually means one article would remove it for good.
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04
Then, and only then, compare the plans
You will have a real message count by now. Put it into the calculator rather than guessing from the pricing page.
Worked examples, not customers
How it plays out.
Support Proof has no customers to quote yet, so there are none quoted here. What follows is arithmetic: three situations with figures that add up, which you can redo with your own numbers. When there is a real account willing to be written up, it will replace this and say whose it is.
A shop with a help centre and the usual mix of questions.
| 612 | answered from your own articles, each citing the document and revision |
| 383 | handed to your team — account changes, refunds outside policy, anything it could not source |
| 142 | abandoned: asked, got nothing useful, left. The number most tools fold into “resolved” |
| 63 | declined, because the answer would have been outside the policy you wrote |
1,200 in total. The 142 is the list worth reading first: those are people who arrived with a question and left without an answer.
The publish gate, doing the thing it exists for.
| 18 | questions that article used to answer are re-asked against the new text |
| 17 | still have an answer |
| 1 | does not — “how long do I have on an annual plan?” lost its paragraph |
| 0 | customers find out, because the publish is blocked and the editor is told which question broke |
Without the gate this surfaces weeks later as people asking the same question and leaving.
“Can you waive my late fee?”
| 0 | guesses assembled from nearby paragraphs |
| 1 | handover, with the conversation so far, to whoever is on your queue |
| 1 | line in your report: declined, outside policy |
The alternative is an agent that invents a concession you then have to honour or retract.
When you are ready
Start with the trial, not a meeting.
200 messages, no card, and a hard cap. If it is wrong for you, you will know inside an afternoon and it will have cost you nothing.